Using the service
These terms govern your use of AI Music.Video and its music and video creation tools. By using the service, you agree to these terms. If you do not agree, do not use the service. Questions about these terms or billing can be sent to friends@ai-music.video.
You must be at least 13 years old, or the minimum age required in your location, and able to enter into these terms. If you use the service for an organization, you confirm that you can agree on its behalf. Keep your account secure and provide accurate information.
Acceptable use
These rules apply to prompts, uploads, lyrics, music, images, audio, video, and other content you submit, generate, store, publish, or distribute through the service. Do not generate or share any of the following prohibited content:
- Pornography and NSFW content: Sexually explicit material, sexual acts, pornographic nudity, or non-consensual intimate content.
- Violence and gore: Graphic violence, severe injury, torture, mutilation, or content that threatens, promotes, or instructs people to commit violence or terrorism.
- Hate speech: Content that attacks, dehumanizes, or promotes discrimination or violence against people based on race, ethnicity, nationality, religion, sex, gender identity, sexual orientation, disability, or another protected characteristic.
- Child-unsafe content and CSAM: Child sexual abuse material (CSAM), sexualized depictions of minors, or content that exploits, grooms, endangers, or encourages abuse of children. This prohibition includes AI-generated, fictional, or altered depictions.
- Deepfakes and impersonation: Deepfakes of real people, including face swaps, voice impersonation, and fabricated statements or actions, whether or not the person consents. Do not impersonate individuals, brands, or organizations or falsely imply their involvement or endorsement.
- Copyright or trademark infringement: Content that copies, reproduces, distributes, or uses protected music, lyrics, recordings, images, video, logos, or other material without the required rights or a lawful basis.
Do not break the law, harass people, distribute malware, bypass safety controls or usage limits, or interfere with the service. Upload another person’s image or voice only with their explicit permission. Obtain all other rights and permissions needed for uploaded material. Permission does not override the prohibited content rules above.
Reporting content
Report content or account activity that may violate these terms to friends@ai-music.video with the subject “Content report”. Include the content URL or generation ID, the account involved if known, the rule you believe was violated, and a short explanation. For copyright or trademark reports, identify the protected work or mark and explain your rights or authority to report. Provide supporting information where safe and lawful, but do not download, attach, or redistribute suspected CSAM; send its location or identifier instead.
We aim to acknowledge ordinary reports within 2 business days of receipt and provide a decision within 7 business days. Reports involving child safety or an imminent risk of harm receive priority, with a target initial review within 24 hours of receipt and prompt protective action where needed. These are processing targets, not guaranteed resolution times. If a review needs more time or information, we will explain the delay and give the reporter an updated expected response date. We handle reporter information under our Privacy Policy and disclose it only as needed to investigate, enforce these terms, or comply with law.
Content review
After receiving a report, we assess its urgency and manually review the reported content and relevant prompts, uploads, generation records, and account activity available to us. We compare the evidence with these content rules, applicable law, and the rights of affected people. We may ask the reporter or account holder for more information and temporarily restrict access to content or features while the review is pending.
We then decide whether a violation occurred, apply any necessary action, and notify the reporter and affected account holder of the outcome and reason where permitted. We may limit details when disclosure would create a safety risk, expose another person’s private information, or interfere with a legal investigation. We may preserve relevant records and report suspected illegal activity to competent authorities where required by law.
Violations and enforcement
We choose an action based on the available evidence, the type and severity of the violation, actual or potential harm, intent, previous violations, attempts to evade safeguards, and applicable legal obligations. A report alone does not establish a violation. Depending on those factors, we may take one or more of the following actions:
- Issue a warning and require the user to remove or correct content.
- Remove or disable access to violating uploads and generated content.
- Restrict generation, sharing, downloads, or other features, or freeze credit use while a review is pending. For confirmed violations, we may reduce or revoke credits, including setting the remaining credit balance to zero, to the extent permitted by law.
- Temporarily suspend or permanently ban the account. Severe violations, including CSAM, or repeated violations may result in a permanent ban without a prior warning.
Urgent protective action may occur before notice. Any credit forfeiture or account action remains subject to applicable law and mandatory refund rights. If you believe a decision was incorrect, request a review at friends@ai-music.video with the subject “Enforcement review”, your account or content identifier, and supporting information. We will reconsider the evidence and aim to respond within 7 business days, or explain any delay and give an updated expected response date.
Your content and generated results
You remain responsible for the material you upload or submit and for how you use generated results. You grant us and our service providers permission to host, process, transmit, and use your content as needed to operate, secure, and support the service and perform your requests.
Subject to applicable law and the rights of others, you may use your generated results, including commercially. AI results can be similar to those produced for other users and may not be protected by copyright. We do not guarantee that a result is unique, accurate, or free of third-party rights. You are responsible for reviewing it and obtaining any permissions needed for your intended use.
Payments, credits, and subscriptions
Prices, billing periods, and credit amounts are shown before purchase. Subscriptions renew automatically at the stated interval unless canceled. One-time credit packs do not create a subscription. Credit costs depend on the operation and settings; review the cost shown before confirming. Credits are for use within the service and have no cash value.
To cancel renewal, sign in and select Manage billing on the pricing page. Cancellation takes effect at the end of the current billing period. For an annual plan, the remaining monthly credit refills continue during the paid year. For billing questions, contact us at the email address above.
Refund policy
The following rules apply unless applicable law requires otherwise:
- Completed generations, including edits, regenerations, and re-renders, are not eligible for a cash or credit refund solely because you are dissatisfied with the result. Credits charged for failed generations are returned to your balance.
- The service is self-service. Support covers account, billing, and product issues; it does not include creating, editing, or manually correcting individual videos. Any such help is offered at our discretion.
- Only an initial subscription purchase that is both unused and unexpired is eligible for a full refund. A subscription is used if you use paid credits, downloads, commercial-use features, premium generation, or another paid benefit after purchase.
- Subscription renewals are not refundable. We do not offer partial or prorated refunds unless required by law or approved by us in writing.
- One-time credit packs are non-refundable after purchase, whether or not the credits have been used. Free, trial, promotional, referral, and giveaway credits cannot be refunded or exchanged for cash.
- Purchases through an app store are subject to that store’s cancellation and refund rules; we may be unable to refund them directly.
We may update this refund policy. The current version applies to purchases, subject to applicable law. Send refund requests to friends@ai-music.video.
Service availability and termination
We may change or discontinue features and may suspend or terminate access when necessary to address misuse, security risks, legal obligations, or a breach of these terms. You may stop using the service at any time. Contact us about closing your account; closing an account does not by itself cancel a subscription unless you also cancel renewal.
Intellectual property and third-party services
We and our licensors retain rights in the service, branding, and software. These terms do not transfer those rights to you. Third-party services used with or through our service may have separate terms and privacy policies.
Disclaimers and liability
To the extent permitted by law, the service and generated results are provided “as is” and “as available,” without warranties of uninterrupted operation, fitness for a particular purpose, or non-infringement. To the extent permitted by law, we are not liable for indirect or consequential losses arising from use of the service. Nothing in these terms limits rights or liability that cannot lawfully be excluded.
Changes and contact
We may update these terms as the service or applicable law changes. We will post the updated terms here and provide notice when required. Your continued use after the updated terms take effect is subject to applicable law. For questions, contact friends@ai-music.video. Our Privacy Policy explains how we handle personal data.